Heating equipment
Ask which heating or cooling measures may be available under your program. Equipment replacement is subject to additional requirements.
A clearer path to a more comfortable home.
Request an eligibility reviewAn inquiry is not program approval.
Explore energy-saving improvements for eligible households.
Available improvements depend on eligibility, program rules, and a home assessment.
Review eligibility guidanceHow it works
Your next steps
Start with an inquiry. Eligibility, visits, timing, and available improvements depend on your household and program requirements.
Send an inquiry
Not sure whether you qualify? You can still ask.
Review your home
Eligibility and assessment guide the next steps.
Approved improvements
The team explains what work is approved.
Phase 1 · Eligibility and assessment
Start with a conversation about your home.
After your application is reviewed, a home assessment helps determine eligibility and which improvements may be available. Required documents depend on your circumstances.
Participation in certain public-assistance programs may be used to document income eligibility. Ask which documents apply; do not send them through this inquiry form.
Phase 2 · Approved improvements
Work shaped by your home’s needs.
Household eligibility does not guarantee every improvement. Available work also depends on your home’s condition, program rules, and assessment.
- Eligible weatherization work may include measures that help reduce drafts and energy use.
- Safety checks may be part of approved program work. Our team can explain which checks apply to your home and visit.
- If an equipment issue is identified, additional review may be needed before any repair or replacement can be approved.
Phase 3 · Quality and follow-up
Understand the checks that apply to your work.
Quality-control reviews, natural gas appliance testing, and utility inspections may apply. Required checks and visits depend on the approved work and ESA program rules.
Ask who will visit, what the visit covers and how to verify the worker’s identification. PG&E’s official ESA page explains participant identification and inspection roles.
Read PG&E’s ESA program informationWhen additional review is needed
Repair & replacement: what to ask.
An unsafe or inoperable appliance does not automatically qualify for replacement. Program requirements, equipment checks and any required utility or permit approvals determine what work can proceed.
Water-heating equipment
Ask whether an eligible repair or replacement can be considered after equipment and program checks. A particular water-heater type is not guaranteed.
1. Utility verification
Ask whether a Gas Service Representative or another utility review is required for the issue identified.
2. Assessment and approvals
Ask what equipment assessment, sizing, venting or permits may apply before work is approved.
3. Approved installation
If work is approved, confirm the equipment and scope with the team before installation is scheduled.
4. Required inspections
Ask whether the approved work requires a local building inspection or an additional utility review.
Existing photo gallery
Before & after: water-heater examples
These paired photographs come from our existing gallery.
